We work on a made to order basis - our products are handcrafted only after placement of an order. It allows us to provide each garment with the individual time and attention it deserves.
It will take us up to 2 weeks after confirmation of your order to handcraft the items and prepare them for shipping.
Once your order is shipped, you will receive an email confirmation with a tracking number and a tracking link. Please contact us at firstname.lastname@example.org if you did not receive your tracking details.
In some cases we can handcraft garments in a shorter timeframe. However, this depends heavily on our current workload. If you have a specific time it needs to reach you by, please contact us at email@example.com before placing an order, and we will let you know if it is possible.
Yes, you can make changes within 24 hours of placing the order to the size and colour of the garment, but not the model itself. Please contact us at firstname.lastname@example.org if you wish to make changes to your order.
Unfortunately, we cannot add an item to an existing order. Place a new order if you wish to purchase additional items. Combined shipping applies if the first order was not shipped. The production time of an additional order applies to both orders as well. Please contact us at email@example.com if you wish to combine orders.
You can cancel your order within 24 hours of placing it. Please contact us at firstname.lastname@example.org if you wish to cancel your order.
Please contact us at email@example.com and include your order number as well as photos of the fault. We will make arrangements for your returns and a refund once your email is received.
Yes, we do ship worldwide. For any shipping related information, please refer to our shipping policy here or to contact us at firstname.lastname@example.org with your questions.
We ship from Vilnius, Lithuania.
We ship from Lithuania, customs and taxes apply to customers outside the EU only. For more information on customs and taxes, please consult your customs authorities or other reliable sources.
Yes, we can update the shipping address if the order is not in transit. Changes to the shipping address are not possible once your order is in transit.
It takes us 2 - 3 weeks to handcraft your items and prepare them for dispatch. You will receive an email with tracking details once the order is dispatched.
Shipping times are presented in our shipping policy here. Please contact us at email@example.com if you have further shipping related questions.
Yes, we offer worldwide express shipping options. Express shipping times and costs are presented in our shipping policy here. Please contact us at firstname.lastname@example.org if you have further express shipping related questions.
Returns & Exchanges
Yes, we accept items in their original condition and packaging within 30 days of delivery. For more information regarding returns, please refer to our return policy here.
When issuing a refund, we reimburse the cost of the item at the time of purchase and the standard delivery flat rate of 10€ if paid. Shipping costs related to the return of the item are covered by the consumer and are not refundable.
Currently, we do not offer exchanges. If you wish to exchange an item, you can return it and place a new order.
Size & Garment Care
The size guide and chart are located on our size & care page here. Each product page contains a description of the garment fit as well. Please contact us at email@example.com if you need additional assistance with sizing.
Garment care instructions are located on our size and garment care page here. Please contact us at firstname.lastname@example.org if you have any garment care related questions.
There will be no delay in handcrafting and dispatching your items. However, shipping times may be subject to delays due to COVID-19.
Please contact us at email@example.com, and we will do our best to assist you with your returns.