FAQ

Orders

How do I download my digital pattern?

It’s best to create an account on my online store. That way, you have access to all of your purchases in one place.

When you place an order, you can either follow the on-screen prompts or head over to your email.

You’ll receive an email titled "Your dutiers digital patterns" that contains a button which says ‘"Access digital content". Click this button and it will take you straight to your files! 

If you can’t find an email from me, check your junk/spam folder. Make sure the email is not marked as spam so that you can receive future confirmations. Please also check alternative emails that you may have used when placing the order.

From there you’ll be able to download your files. You have a download limit of 10 times you can download these files so I recommend that you download all of them, and save them somewhere safe on your computer, an external hard drive, or an online cloud service like Dropbox or WeTransfer.

Here’s what you’ll find:

A0 (Copy Shop);

A3 (Copy Shop/Print at Home);

A4 (Print at Home);

US Letter (Print at Home);

Instruction Booklet.

Follow the “Printing Instructions” in your Instruction Booklet to find out how to print your PDF pattern.

I haven't received my digital pattern download link, what should I do?

All digital patterns are automatically sent to the email address you have provided, so please ensure that you enter the correct email address when making an order. The automated email includes a download link, you can download your files by clicking on that link. If the pattern does not arrive in your inbox right away after your order has been confirmed, you may find it in your spam folder. If the message cannot be found in your spam either, please send me a message at hello@dutiers.com.

The download link can also always be found on the order confirmation page once the order has been paid for. If you have a dutiers account, all digital products you purchase are automatically saved on your account and can be downloaded at any time.

How do I recover my pattern download link?

Firstly, try searching for it in your emails, especially if you have multiple email addresses or your spam folder.

If you have an account for my online store, try logging in to access your order history. You should be able to download it from there. 

If neither of those work, send me an email at hello@dutiers.com with your order number and proof of purchase. 

By purchasing any of my PDF patterns, you agree that they are for personal use only. Download links are not to be shared.

What is your returns policy?

If you have purchased a PDF pattern and downloaded it from the link provided, I am unable to refund or exchange this product.

If you have purchased a PDF and haven’t downloaded it, I can exchange it for another PDF pattern but I cannot refund it.

Sewing Patterns

Where are your patterns made?

dutiers is based in Vilnius, Lithuania. The design, sampling, and production process is happening in my studio or around Lithuania. Keeping things local is important to me.

Are seam allowances included in your patterns?

All of my patterns include seam allowances. They generally have a 3/8" or 5/8" seam allowance, it is always indicated on the pattern.

Which size should I buy?

There is no need to select a size as all of my patterns are multi-sized from size XXS to XXL, which is the equivalent of US 0-12 and UK 4-16. Please take your measurements and refer to the Size Chart before you cut out your pattern.

When will you have more sizes available?

All of my patterns are available in sizes XXS to XXL (US 0-12; UK 4-16) but I am working on expanding our size range currently.

Can I sell garments made from dutiers patterns?

No, you cannot. Dutiers patterns are for personal home use only and can not be commercially produced. If you would like to inquire about commercial possibilities, please contact me by email at hello@dutiers.com

What if I found an error in the pattern?

The quality of my patterns is very important to me, but sometimes I make mistakes. It doesn't happen often, but occasionally a pattern may need tweaking.

If you do find a mistake in your pattern, please let me know by email at hello@dutiers.com. I will then fix the error and issue an updated pattern.

How do I print my pattern at home?

Open the pattern with a PDF viewer.

Please note: My files are password protected for copyright reasons so you will not be able to open them with editing software.

Before you print, make sure page scaling is turned OFF. The pattern needs to be printed at 100% or it will not be correct.

Print one test page first, you will find the correct measurement scale at the top of every page. Measure it to check that it has been printed to scale. When it measures correctly, print your required pattern pages.

What size paper should I use to print my file?

My large format Copyshop/A0 files can be printed on either European A0 sized paper (33.1 x 46.8 / 841mm x 1189mm) or on North American 36 wide roll feed paper (36 x 48 / 9144mm x 1219.2mm).

My A4 print-at-home files can be printed on European A4-sized paper (8.27 × 11.7 inches / 210mm x 297mm).

The Letter print-at-home files can be printed on standard North American letter-sized paper (8.5 x 11 inches / 215.9mm x 279.4mm).

The A3 files can be printed on some printers, on European A3-sized paper (11.69 x 16.54 inches / 297mm x 420mm).

What if my copy shop says they can't print my pattern?

All of my PDF patterns are password protected for copyright reasons. You won’t be able to open the files with any editing software like Photoshop or Illustrator. You will need to print your files from a PDF reader like Adobe Reader, Acrobat or Preview (Mac). Some print shops do not accept password-protected files, so please confirm that your print shop accepts password-protected files in advance. I do not disclose passwords or provide unprotected files to third parties under any circumstance.

If the copy shop you are using has some kind of online upload service, there’s a chance you won’t be able to upload your files. You may need to ask if you can send them the file via a cloud service like Dropbox or WeTransfer. You don’t have to have an account with WeTransfer and they’re both free to use.