All PDF patterns are sent to the email address you have provided, so please take care to always ensure that you enter the correct email address when making an order.

The e-mail will include all your files. If the e-mail doesn't reach you immediately, please allow a few hours for it to arrive. You may try to look for it in your spam folder as well.

If the message cannot be found in your spam either, please message me at hello@dutiers.com.

If you have purchased a PDF pattern, I cannot refund or exchange this product.

To return a garment or other physical products, contact me at hello@dutiers.com within 14 days of delivery to arrange a return. Returns will only be accepted within the 14-day window.

Return shipping costs are covered by the customer.

Most of my sewing patterns are available in sizes XXS to 6X, and knitting patterns in sizes XS to 5X. I am currently working on expanding the size range of older patterns.

Dutiers has been created and is being run from Vilnius, Lithuania. The design, sampling, shooting, and production process is happening in my studio or around Lithuania. Keeping things local is important to me.

There is no need to select a size, as all of my patterns include a range of sizes.

Please take your measurements and refer to the Size Guide or finished garment measurements provided before you cut out your pattern.

For buying sample garments, please refer to the size guide.

No, you cannot. Dutiers patterns are for personal home use ONLY and can not be commercially produced.

If you want to inquire about commercial possibilities, please get in touch with me by email.

Pattern Updates:

Over time, I may update my patterns and to improve fit usability and maintain branding consistency.
Replacements will not be issued if you have purchased a pattern that has since been updated (not due to error).
Updates may include but are not limited to additional sizes, tweaks and overall improvements to increase the product value.

Errors:

The quality and accuracy of my patterns are very important to me. Unfortunately, I am a one-person team, and I sometimes make mistakes. It doesn't happen often, but occasionally a pattern may need tweaking. If I find errors in my patterns, I will update them consistently.

If you do find a mistake in your pattern, please let me know by email - hello@dutiers.com. I will then fix the error and issue an updated pattern to you.
I appreciate your understanding!

These things happen sometimes.
Firstly, try searching for it in your emails, especially if you have multiple email addresses or your spam folder.

If this doesn't work, send me an email at hello@dutiers.com with your order number and proof of purchase.

Please note that any orders purchased more than two years ago cannot be re-sent.
By purchasing any of my PDF patterns, you agree that they are for personal use only. Download links are not to be shared.

When you place an order, you should head over to your e-mails.
You'll receive an e-mail with your PDF files. If the e-mail doesn't reach you immediately, please allow a few hours for it to arrive.

If you can't find an e-mail from me, check your junk/spam folder. Make sure dutiers is not marked as spam so that you can receive future confirmations from me too. Please also check alternative e-mails you may have used when placing the order.

From there, you'll be able to download your files. You should download all the files, and save them somewhere safe on your computer, an external hard drive, or an online cloud service.

Here's what files you'll find:

Sewing patterns:
A0 (Copy Shop) Pattern;
A3 (Copy Shop/Print at Home) Pattern;
A4 (Print at Home) Pattern;
US Letter (Print at Home) Pattern;
Instruction Booklet.

Knitting patterns:
Instruction Booklet.

Follow the 'Printing Instructions' in your Instruction Booklet to find out how to print your PDF pattern.

Open the pattern with a PDF viewer.

Please note: My files are password protected for copyright reasons, so you cannot open them with editing software.

Before you print, make sure page scaling is turned OFF. The pattern needs to be printed at 100%, or it will be incorrect.

Print one test page first; you will find the correct measurement scale at the top of every page. Measure it to check that it has been printed to scale. When it measures correctly, print your required pattern pages.

My large format Copyshop/A0 files can be printed on either European A0 sized paper (33.1 x 46.8 / 841mm x 1189mm) or North American 36 wide roll feed paper (36 x 48 / 9144mm x 1219.2mm).
My A4 print-at-home files can be printed on European A4-sized paper (8.27 × 11.7 inches / 210mm x 297mm).
The Letter print-at-home files can be printed on standard North American letter-sized paper (8.5 x 11 inches / 215.9mm x 279.4mm).
The A3 files can be printed on some printers on European A3-sized paper (11.69 x 16.54 inches / 297mm x 420mm).

All of my PDF patterns are password protected for copyright reasons. You won’t be able to open the files with any editing software like Photoshop or Illustrator.

You will need to print your files from a PDF reader like Adobe Reader, Acrobat or Preview (Mac).

Some print shops do not accept password-protected files, so please confirm that your print shop accepts password-protected files in advance. I do not disclose passwords or provide unprotected files to third parties under any circumstances.

If the copy shop you are using has some kind of online upload service, there’s a chance you won’t be able to upload your files. You may need to ask if you can send them the file via a cloud service like Dropbox or WeTransfer. You don’t have to have an account with WeTransfer and they’re both free to use.

All of my patterns include seam allowances. They generally have a 3/8 or 5/8 seam allowance; it is always indicated on the pattern itself.